Customers purchase spot goods on this website. When receiving the goods, the customer has the responsibility to open the box immediately to check whether the goods and quantity are the same as the order. If you find that the received goods are different from those listed on the order, please do not open the Packaging, please take a picture of the wrong product and upload it to the "Order and customer order communication" on the orderPlease note! If the customer has opened the package of the product itself, then notify the company that the goods received are different from the order, unless the goods received are lower than the purchase price of the purchased goods (based on the price marked on this website), otherwise this The company has the right to refuse to replace the goods.When the customer opens the package of the product, if customer finds that the product is damaged or broken and cannot be used, please take a photo and upload it to the "Shop and customer order communication" on the order and describe the detailed problem of the productAfter our company's consent, the customer is responsible for returning the defective or wrong product to the company under possible methods. Possible return methods include:
- Deliver the goods to any SF service station / SF office / SF station. For the address of each SF service station / SF office / SF station, please visit SF website www.sf-express.com
- The customer can provide the address and time to SF Express at 2730 0273 during office hours to arrange to get back the returned goods
- The customer can also provide the pickup address and time to our company to ask SF Express to arrange to get back the returned goodsUpon receipt of the defective or wrong product, we will arrange to replace the same product as soon as possible, and the freight for all returned and re-sent items will be paid by the company. However, if the company does not have the same inventory of goods, customers can choose to replace the equivalent value of goods or request a full refund.
When the customer receives an order confirmation email from our company, the customer can not cancel the order and request a refund unless agreed by the company.However, due to the purchase of goods on behalf of the volume may not be able to purchase as scheduled, if not on behalf of customers, the company will inform the customer as soon as possible, the customer can choose to buy other goods or request a full refund. The refund will be credited to your designated Hong Kong bank account within three working days.As for the receipt of substitute products, it is found damaged or broken, as a result of improper handling of the company as a result of damage or junk (for example, the company in the post-product packaging bad, leading to product junk), the Company The right to refuse replacement or refund.